skip to main content

Government inspectors praise dedicated and caring service

Show flat

In February 2019, the Care Quality Commission (CQC) published their rating of Father Hudson’s domiciliary care service, which was inspected in December 2018. The CQC rated the service ‘Good’, particularly praising the compassionate, kind and respectful care provided.

Andrew Penny, manager of the domiciliary care service, said, “I’m absolutely delighted with the CQC rating. It shows that the hard work and dedication of the staff has come together to achieve a good quality service.

“We’ve put new infrastructure in place for quality assurance, updated everyone’s care plans, and we work closely with doctors, occupational therapists and other services. Most importantly, the staff are committed to ensuring the people we work with have a good, happy life.”

Located in Coleshill, the domiciliary care team supports tenants at St Vincent’s House and people living in their own homes in the community. The staff team works with clients to help them achieve their goals and live an independent life of their choosing.

Andrew said, “The staff treat everyone as an individual and work towards what makes them happy. One tenant loves football and goes each week to watch a match. Another loves cooking and has support to do that. We do whatever we can to help them meet their interests and do what matters to them. For some it’s going out into the community, and for others it’s keeping their house clean.

/media/news/library/general-group-2.jpg

“Our tenants want to learn to be more independent, to pay their own bills for example. Staff support them to do that, making sure they have assistance as they learn and being there if they need help. The tenants realise that the staff team put their needs first.”

The CQC report echoes this, noting that each client is actively encouraged to be involved in making decisions about how they spend their time, as well as how they are supported. People have a personalised activity plan to help them achieve their goals. The plans are tailored to individual communication needs so each person can easily see and understand what is happening each day.

Andrew says, “The engagement between the staff and tenants is second to none. Also important are the teamwork between the staff and the friendships the tenants have formed. The tenants are like family to each other. They do things together and they work together to make things happen as a group. If one person wants to go out for a meal, go on a trip out or take a holiday, they invite each other along. It’s really nice to see the togetherness.”

Support to build new skills

/media/news/library/john.jpgDomiciliary care staff encourage their clients to learn new skills and build their independence in a safe and supportive way. In 2018, Ashley Coleman, the deputy manager, arranged for the police and fire services to come and speak to clients so they could learn to keep safe.

These visits were enjoyable as well as informative, and drew a special mention in the CQC’s report for their positive impact. The report noted that one client now only wears one earpiece when listening to music so they can hear traffic while crossing the road. And following the talk from the fire service, another person makes sure their front door is locked and all electrical appliances are turned off before going to bed.

Andrew said, “Our clients loved those visits and we’re aiming to do more of them. We’re also hoping to introduce tenant training as well as the staff training. For instance, we’re looking at doing basic first aid training with them. They always enjoy learning new things and growing their skills.”

Building links in the community

/media/news/library/honesty-shop.jpg

In 2018 the service became more involved in the local community, as tenants volunteered for the Honesty Shop at Coleshill Town Hall. They became personal shoppers, helping people visiting the shop to find the goods they need. Ashley supported them to get involved in the shop and support staff were on-hand to assist if needed. Some of the tenants now volunteer at the shop on a regular basis.

Andrew praised the support he has received from managers and colleagues. He said, “I’ve had great support from the Chief Executive, Andy Quinn, who has provided resources as well as professional feedback and advice. And I’m looking forward to working with the new head of adult care, Ed Brown, for his expertise. It’s not just about domiciliary care: it’s about everyone at St Joseph’s care home and St Catherine’s bungalows and day service working together as one and achieving what we need to achieve.

“Supported living at Father Hudson’s is growing in the right direction. We’ve recently refurbished a house and we’re very thankful we were able to make that happen. We’d been getting a lot of requests for supported living at Father Hudson’s. So we went to Andy, who took it to the trustees. They agreed to refurbish a property into flats and now we have people living there.

“One new tenant has been supported for over a year in the community and the second has been looked after for about ten months. They are delighted with their new flats. The third person was already living there and had a lot of support from staff through the transition.

“Hopefully we will give them the courage, skills and confidence to live a fulfilled and independent life.”

/media/news/library/sarah-and-john-on-holiday.jpg

Follow this link to read more about the domiciliary care service. The full report is on the CQC website.

Have you considered a career in care? Good quality care is enjoyable care, and every day is different. We regularly post job vacancies on our website. Visit the vacancies page to see current opportunities.

 

Back to news